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Healthcare

Cutting No-Shows in Half with a Patient Portal and Mobile App

Medanta Care's patients booked appointments through overloaded phone lines and collected reports in person. 7x Technologies delivered a patient portal and mobile app that put booking, reports, and reminders in patients' hands — and gave staff their time back.

ReactReact NativeFastAPIPostgreSQLAzureHL7 Integration

Results

-47%
Appointment no-shows
68%
Bookings made digitally
-55%
Front-desk call volume
-90%
Report collection visits

The Challenge

Medanta Care, a multi-specialty hospital group with three facilities and over 200 consulting doctors, handled nearly all patient interaction through phone lines and physical counters. Booking an appointment meant waiting in a call queue; collecting a lab report meant a second trip to the hospital. Front-desk teams spent most of their day on repetitive calls, and roughly one in four booked appointments ended in a no-show, leaving expensive specialist time idle while other patients waited weeks for a slot.

Any digital solution had to work with the hospital's existing HIS and LIS systems rather than replace them, support patients across a wide range of ages and digital comfort levels, and handle health data with the security and consent controls that medical records demand.

The Solution

7x Technologies built a patient portal and companion mobile apps for iOS and Android using React for the web portal and React Native for mobile, backed by a FastAPI service layer and PostgreSQL. HL7-based integrations with the hospital's HIS and LIS mean appointment slots, doctor schedules, lab results, and billing all flow from existing systems of record — no double entry for hospital staff.

Patients can now discover doctors by specialty, book and reschedule appointments, complete pre-registration, view and download lab reports and prescriptions, and pay online. Automated reminders over WhatsApp and SMS at 72, 24, and 3 hours before an appointment, with one-tap confirm or reschedule, directly attacked the no-show problem. The interface supports Hindi and English and was usability-tested with patients aged 18 to 75.

The platform runs on Azure with data encrypted at rest and in transit, role-based access for staff, granular patient consent for record sharing, and full audit logging. A teleconsultation module added in phase two now lets follow-up visits happen over video, with e-prescriptions flowing into the same patient record.

Client testimonial

“The patient portal and mobile app have transformed how our hospitals communicate with patients. Appointment no-shows have fallen by nearly half, and our front-desk teams spend their time on care coordination instead of phone queues. 7x understood healthcare workflows from day one.”

Dr. Sanjay ReddyChief Operating Officer, Medanta Care

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